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This blueprint will help you implement a systems management solution to improve availability and visibility.
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Use flowcharts and checklists to create effective SOP documents.
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Record DRP information including document storage and contact/role information.
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Europeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe don't see this as...
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Define roles and responsibilities, project objectives, and key milestones.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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