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Use this template to organize the service desk consolidation project and communicate the scope and parameters.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
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Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.
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Use this template to document your service desk procedures for handling VIP or executive tickets.
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Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
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Reduce costly downtime with a right-sized testing program that improves IT resilience.
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