Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Practical, Right-Sized BCP Case Study: Business Process Flowcharts

Business Process Flowcharts for Practical, Right-Sized BCP Case Study

Practical, Right-Sized BCP Case Study: Example Overview Deck

Example Overview Deck for Practical, Right-Sized BCP Case Study

DRP-BCP Review Workflow

Review your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management.

Service Support Strategy Worksheet

This template will help you document the service support strategy as you work through the project blueprint.

Service Desk Site Visit Checklist Template

Some upfront planning can lead to more valuable site visits and more prevented incidents.

Subscription Growth Leads ServiceNow to a Strong 2018 Year-End Close

ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases...

If Timely Crisis Communication Matters, Invest in an Emergency/Mass Notification System

Call trees are inefficient and unreliable, especially for larger organizations. If timely crisis communication is critical to your organization, consider an...

Business Continuity Management: What You Will and WON’T Get From a BCM Tool

Understand what you can get from a BCM tool, and then evaluate based on your specific requirements. Due to the maturity of the market, many products will check your...

Building Bridges: Fusion Risk Management Connector to Everbridge Mass Communications Tool

Fusion has an out-of-the-box connector with Everbridge. This is part of a larger trend for the SaaS BCM market. Built in APIs have become a major focus for product...
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