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Use the DR Decision Tree to efficiently eliminate unsuitable models and focus on what works rather than what doesn't.
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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