Standardize the Service Desk – Executive Brief

Read this Executive Brief to understand how to make the case for service desk standardization and how to organize the project.

Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Prepare for a DRP Audit – Phase 3: Prepare DRP Audit Documentation

Keep your DRP documentation manageable by creating a summary document for the auditor that outlines your DRP status and includes links to additional detailed...

Create a Right-Sized Disaster Recovery Plan – Phase 2: Conduct a BIA to Determine Acceptable RTOs and RPOs

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.

XMPL DRP Summary Document

See how XMPL Medical summarizes its capabilities for stakeholders.

ITSM Tool Implementation Request for Proposal Template

Use this template to create a request for proposal (RFP) for professional implementation services.

Build a Service Support Strategy – Phases 1-3

This storyboard will help you articulate a clear service support strategy that aligns with business objectives.

Internal Communications Strategy Template

Use the Internal Communications Strategy to increase buy-in, boost morale, and increase productivity.

BCP Tabletop Planning Template

Use this template to document the output of the BCP tabletop planning exercise and build a recovery workflow.
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VL Methodology