Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Prepare for a DRP Audit – Phases 1-3

Assess your current DRP maturity, identify improvements required for an audit, and complete an audit-ready DRP summary document.

BCM Tool – RFP Selection Criteria

A list of criteria for selecting a BCM tool. It can be added to an RFP.

Build an ITSM Tool Implementation Plan – Phases 1-4

This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.

Build a Service Support Strategy – Phase 3: Develop Recommendations

This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...

Industry-Specific BIA Guidelines

Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.

Increase Support of Tier 2 and Tier 3 – Phase 2: Shift the Culture

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks to increase team efficacy by reducing resistance, enabling...

Mentoring Agreement Template

Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.

BCP Maturity Scorecard

Use this ISO 22301-aligned tool to assess current BCP maturity.

Select the Optimal Disaster Recovery Deployment Model – Phase 3: Make the Case and Plan Your Transition

This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you address implementation and outsourcing considerations and build an...
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VL Methodology