Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Prepare for a DRP Audit – Phases 1-3

Assess your current DRP maturity, identify improvements required for an audit, and complete an audit-ready DRP summary document.

BCM Tool – RFP Selection Criteria

A list of criteria for selecting a BCM tool. It can be added to an RFP.

Build an ITSM Tool Implementation Plan – Phases 1-4

This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.

Organizational Learning Guide

Identify lessons learned from a crisis or crisis management plan testing exercise.

Industry-Specific BIA Guidelines

Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.

Availability and Reliability SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.

Increase Support of Tier 2 and Tier 3 – Phase 2: Shift the Culture

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks to increase team efficacy by reducing resistance, enabling...

BCP Maturity Scorecard

Use this ISO 22301-aligned tool to assess current BCP maturity.

Select the Optimal Disaster Recovery Deployment Model – Phase 3: Make the Case and Plan Your Transition

This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you address implementation and outsourcing considerations and build an...
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VL Methodology