|
This storyboard will help you identify opportunities to provide quality and consistent customer service.
|
|
|
Assess your current DRP maturity, identify improvements required for an audit, and complete an audit-ready DRP summary document.
|
|
|
A list of criteria for selecting a BCM tool. It can be added to an RFP.
|
|
|
This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.
|
|
|
This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...
|
|
|
Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
|
|
|
This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks to increase team efficacy by reducing resistance, enabling...
|
|
|
Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.
|
|
|
Use this ISO 22301-aligned tool to assess current BCP maturity.
|
|
|
This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you address implementation and outsourcing considerations and build an...
|
|
