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Read this Executive Brief to understand how to make the case for service desk standardization and how to organize the project.
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This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.
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This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.
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Keep your DRP documentation manageable by creating a summary document for the auditor that outlines your DRP status and includes links to additional detailed...
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This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.
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See how XMPL Medical summarizes its capabilities for stakeholders.
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Use this template to create a request for proposal (RFP) for professional implementation services.
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This storyboard will help you articulate a clear service support strategy that aligns with business objectives.
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Use the Internal Communications Strategy to increase buy-in, boost morale, and increase productivity.
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Use this template to document the output of the BCP tabletop planning exercise and build a recovery workflow.
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