|
Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
|
|
|
Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
|
|
|
Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
|
|
|
This quick guide is designed to help you build a business case to implement a change management process.
|
|
|
Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
|
|
|
Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...
|
|
|
End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...
|
|
|
Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
|
|
|
Faculty, staff, and students want better wireless internet. They don’t care how Wi-Fi is improved, just that it is. Upgrade wireless coverage, speed, and uptime in order...
|
|
|
The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
|
|
