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Overview of Info-Tech's DRP development workflow.
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Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...
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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
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This tool will help you score the responses from your vendor to assist in your selection.
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This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.
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This phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation.
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Document and prioritize projects and initiatives that will meet gaps in current SOPs.
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Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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