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Define roles and responsibilities, project objectives, and key milestones.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Historically, delivering virtual desktops to remote users required a separate connectivity and virtualization infrastructure, but that is starting to change. VMware...
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Few small to mid-sized enterprises (SMEs) can afford much in the way of offsite redundancy for disaster recovery purposes, and fewer still have budget room for a proper...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose...
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Establishing operations at the recovery site is only the first half of the work involved in disaster recovery. At some point, services and systems must be returned to...
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Use flowcharts and checklists to create effective SOP documents.
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