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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Track business continuity teams, roles, responsibilities, and key vendors/suppliers.
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Summarize your organization's crisis management capabilities and objectives in one easy-to-consume document.
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Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
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Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.
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At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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