Use the Systems Management Feature Evaluation Tool to generate a shortlist of solutions based on your specific needs
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Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
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Evaluate capabilities across several systems management disciplines to identify areas in need of improvement.
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Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
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Define roles and responsibilities, project objectives, and key milestones.
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Identify lessons learned from a crisis or crisis management plan testing exercise.
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Develop a crisis communication plan and pre-planned communications.
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Identify and document all the resources necessary to support the facilitator during a passive DR test.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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