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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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A template BCP playbook with workarounds, checklists, and response procedures to support the high-level BCP recovery workflow.
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This addendum can be used as a starting point for including DR considerations into project management.
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Use this checklist as a starting point for including DR considerations in change management.
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This appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members.
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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Use the DR Decision Tree to efficiently eliminate unsuitable models and focus on what works rather than what doesn't.
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Stop wondering about your ability to use the on-demand service and the pricing of cloud DR. Start assessing your applications to save money and resources spent on other...
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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