This note offers guidance to organizations considering elevated body temperature/fever detection solutions to prevent the spread of COVID-19 and to assist with reopening...
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The coronavirus pandemic of 2020 will slowly settle – but it will leave many changes in its wake. IT leaders need to prepare for the "New Normal."
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As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back into the office. Once the office...
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As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they return to the office.
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Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
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Use this template to document the strategy to shift service support left.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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Organizational resilience today requires a new way of thinking about backups and disaster recovery.
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