COVID-19 Local Government Roundtable

Listen to this special COVID-19 Local Government Roundtable to gain insight into what others in Local Government IT are doing to cope with this unprecedented crisis in...

COVID-19 Daily Summary – March 21, 2020: Take Care of Yourself

We want you to slow things down a bit this weekend, so we’re sharing a quick piece of new research before we hope you turn off the screens and relax. You’ve earned it.

Storyboard: Implement Systems Management to Improve Availability and Visibility

This blueprint will help you implement a systems management solution to improve availability and visibility.

Dynatrace Offers Service to Improve SDLC

APM vendor Dynatrace is offering a service to help its customers improve their SDLC. This offering aligns with an overall shift in the IT marketplace.

Execute an Emergency Remote Work Plan Storyboard

This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...

ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital...

Storyboard: Implement Crisis Management Best Practices

Implement an effective crisis response plan to minimize the impact on business continuity, reputation, and profitability.

COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service Portal

The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...

Why Will It Take Such a Long Time to Develop a COVID-19 Vaccine?

The question on top of everyone’s mind is: When will the novel coronavirus vaccine be ready? The answer we hear consistently from the experts is that it will take at...

Responsibly Resume IT Operations in the Office – Executive Brief

As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they return to the office.
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