Cherwell’s New Partner Program Will Improve Trust Between Customers and Cherwell Partners

Cherwell is overhauling its global channel program. These changes will continue to drive stellar customer service, but don’t use it as an excuse to outsource Cherwell...

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.

Practical, Right-Sized BCP Case Study: Maturity Scorecard

Maturity Scorecard for Practical, Right-Sized BCP Case Study

Create a Right-Sized Disaster Recovery Plan – Executive Brief

Read our concise Executive Brief to find out about the persistent myths of DR planning. Review Info-Tech’s methodology, and understand the four ways we can support you in...

Document and Maintain Your Disaster Recovery Plan – Phase 3: Keep Your DRP Relevant Through Maintenance Best Practices

This phase of Document and Maintain Your Disaster Recovery Plan will help you keep your DRP relevant.

Optimize the DRP for Business-Critical Analytics – Phase 2: Determine DR Requirements for Critical Analytics

This phase of the blueprint will help you organize, document, and evaluate critical analytics data sets. Based on the results of the Data Criticality Inventory Tool,...

Recognition Program Guide

Use the Recognition Program Guide to document the recognition program and as a recognition resource for managers.

BCP Business Process Workflows Example

Outline business process workflows and establish steps, dependencies and alternates for BCP by building on this example.

DR Solution Executive Presentation Template

Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.

Service Request Workflow

This template contains sample workflows to define the ticket triage and service request processes.
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