Shared Services Canada Selects BMC to Optimize IT Service Management

IT solutions provider BMC announced that Shared Services Canada (SSC) has selected BMC Remedy to be its new ITSM platform. This adoption shows that BMC continues to be a...

Adoption of Micro Focus’ Service Management Automation X Product Increasing Along With Deployment Options

Micro Focus announced that its Service Management Automation X (SMAX) product has grown its customer count by 133% over the past year and can now be deployed as SaaS in...

Higher Education: Next Steps From the CIO COVID-19 Strategy Webinar

The CIO will play a critical role across this crisis, and it is an opportunity to shine. This is a key time for CIOs to demonstrate leadership and technology capability....

Ayehu to Expand Footprint in Application Automation

Ayehu is expanding its footprint in automation in the applications space. Info-Tech expects that automation vendors will compete based on their application automation...

3i's of Engaging Management – Manager Guide

Train managers on the 3i's of employee engagement - inform, interact, and involve - to reinforce engaging leadership behaviors.

Organizational Learning Guide

Identify lessons learned from a crisis or crisis management plan testing exercise.

End-User Offboarding Checklist

Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.

Emergency Remote Work Plan Checklists

This tool provides checklists for emergency remote work, from "day one" to "one-to-two weeks."

Responsibly Resume IT Operations in the Office – Phase 5: Prioritize Your Tasks and Build the Roadmap

Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...

Atlassian Extends Jira Service Desk to Non-IT Business Units: HR, Legal, and Facilities

Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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