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Historically, delivering virtual desktops to remote users required a separate connectivity and virtualization infrastructure, but that is starting to change. VMware...
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Few small to mid-sized enterprises (SMEs) can afford much in the way of offsite redundancy for disaster recovery purposes, and fewer still have budget room for a proper...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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IT security is often overlooked and misunderstood by enterprises. Many feel that they have nothing worth stealing and any money spent on security is a wasted investment....
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(By Info-Tech Analyst James Quin- Printed with permission from Processor magazine www.processor.com). About two and half years ago, Info-Tech authored a note entitled...
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Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose...
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from....
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IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have many geographic locations to choose from. The...
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