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Five Reality Checks: Before You Outsource Your Help Desk

Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing...
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Extending Service Management to Account for Disaster Recovery Scenarios

Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service...
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Potential Impact of the Euro Crisis on IT Departments

Europeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe...
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COVID-19 Local Government Roundtable

Listen to this special COVID-19 Local Government Roundtable to gain insight into what others in Local Government IT are doing to cope with this...
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COVID-19 Higher Education Roundtable

Listen to this special COVID-19 Higher Education Roundtable to gain insight into what others in Higher Education IT are doing to cope with this...
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COVID-19 Manufacturing Roundtable

Listen to this special COVID-19 Manufacturing Roundtable to gain insight into what others in Manufacturing IT are doing to cope with this...
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Webinar: Create a Right-Sized Disaster Recovery Plan

Organizational resilience today requires a new way of thinking about backups and disaster recovery.
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Webinar: Develop a Technical Skills Sourcing Plan

At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
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Webinar: Casinos in Crisis: The Road Ahead

Plot a strategic course for casino operations & reopening in a post-COVID-19 “new normal” world.
Visit our COVID-19 Resource Center and our Cost Management Center
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