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Operations - Videos
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Infrastructure & Operations
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Five Reality Checks: Before You Outsource Your Help Desk
Constraints on budgets, hiring, and facilities are driving more and more businesses to consider outsourcing their Help Desks. While outsourcing...
6
Extending Service Management to Account for Disaster Recovery Scenarios
Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service...
6
Potential Impact of the Euro Crisis on IT Departments
Europeans are facing a major economic crisis triggered by poor government financial management in the Euro zone. But many managers outside Europe...
COVID-19 Local Government Roundtable
Listen to this special COVID-19 Local Government Roundtable to gain insight into what others in Local Government IT are doing to cope with this...
COVID-19 Higher Education Roundtable
Listen to this special COVID-19 Higher Education Roundtable to gain insight into what others in Higher Education IT are doing to cope with this...
COVID-19 Manufacturing Roundtable
Listen to this special COVID-19 Manufacturing Roundtable to gain insight into what others in Manufacturing IT are doing to cope with this...
Webinar: Create a Right-Sized Disaster Recovery Plan
Organizational resilience today requires a new way of thinking about backups and disaster recovery.
Webinar: Develop a Technical Skills Sourcing Plan
At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.
Webinar: Casinos in Crisis: The Road Ahead
Plot a strategic course for casino operations & reopening in a post-COVID-19 “new normal” world.
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