Operations - Videos

Webinar: Create a Right-Sized Disaster Recovery Plan

Organizational resilience today requires a new way of thinking about backups and disaster recovery.

Webinar: Develop a Technical Skills Sourcing Plan

At the same time as new IT infrastructure technologies are generating demand for new skills, old systems require care and support.

Webinar: Deliver a Customer Service Training Program to Your IT Department

IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...

Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the...

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best...

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...