Operations - Tools | Info-Tech Research Group

The ITSM Vendor Evaluation Workbook

Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your...

BCM Vendor Evaluation Workbook

Use this workbook to define use cases and requirements to guide your selection.

Emergency Remote Work Plan Checklists

This tool provides checklists for emergency remote work, from "day one" to "one-to-two weeks."

Internal SLA Maturity Scorecard Tool

Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.

DRP Vendor Evaluation Tool

Collect and track vendor responses to questions about their DRP capabilities.

DR Solution TCO Comparison Tool

Conduct a cost analysis based on your specific situation. This worksheet captures example data and provides a framework for how to document the TCO for each deployment model.

BCP Maturity Scorecard

Use this ISO 22301-aligned tool to assess current BCP maturity.

BCM Tool – RFP Selection Criteria

A list of criteria for selecting a BCM tool. It can be added to an RFP.

XMPL Systems Recovery Playbook

This document contains a set of checklists that XMPL Medical uses to support its DRP.

XMPL DRP Business Impact Analysis Tool

This document is XMPL Medical's business impact analysis.

The ITSM Vendor Evaluation Workbook Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your...
BCM Vendor Evaluation Workbook Use this workbook to define use cases and requirements to guide your selection.
Emergency Remote Work Plan Checklists This tool provides checklists for emergency remote work, from "day one" to "one-to-two weeks."
Internal SLA Maturity Scorecard Tool Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
DRP Vendor Evaluation Tool Collect and track vendor responses to questions about their DRP capabilities.
DR Solution TCO Comparison Tool Conduct a cost analysis based on your specific situation. This worksheet captures example data and provides a framework for how to document the TCO for each deployment model.
BCP Maturity Scorecard Use this ISO 22301-aligned tool to assess current BCP maturity.
BCM Tool – RFP Selection Criteria A list of criteria for selecting a BCM tool. It can be added to an RFP.
XMPL Systems Recovery Playbook This document contains a set of checklists that XMPL Medical uses to support its DRP.
XMPL DRP Business Impact Analysis Tool This document is XMPL Medical's business impact analysis.

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