BCP Business Process Workarounds and Recovery Checklists

A template BCP playbook with workarounds, checklists, and response procedures to support the high-level BCP recovery workflow.

Internal Communications Plan

Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.

Application Assessment Tool for Cloud DR

Stop wondering about your ability to use the on-demand service and the pricing of cloud DR. Start assessing your applications to save money and resources spent on other...

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

Practical, Right-Sized DRP Case Study: Maturity Scorecard

Maturity Scorecard for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Project Roadmap Tool

Project Roadmap Tool for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Teams and Contacts

Teams and Contacts for Case Study: Practical, Right-Sized DRP

BCP-DRP Fitness Assessment

Use this COBIT 5 aligned tool to assess the current state and set a future state for your BCP and DRP documentation.

Service Desk Metrics Workbook

Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.

Automation Suite Roadmap Tool

Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...
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