Disaster Recovery Data Criticality Inventory Tool

Leverage the Data Criticality Inventory Tool to track and determine the criticality of analytics data. Gain insight regarding the appropriate DR requirements, locations...

Sample Size Calculator

Use the Sample Size Calculator Tool with your desired confidence interval to determine an ideal sample size for your pilot project.

Consolidate Service Desk Scorecard Tool

Use this tool to compare the current state assessments of multiple service desks and decide which service desk's processes should serve as the baseline for the...

Consolidate Service Desk Assessment Tool

Use this tool to conduct a comprehensive current state assessment of each existing service desk.

Big Data DR Project Planning and Prioritization Tool

Due to the complexity of implementing or updating the DR solution, regardless of the project scale organizations should prepare a prioritized step-by-step project plan...

Service Desk Consolidation TCO Comparison Tool

Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.

Service Support Strategy Roadmap – Continual Improvement Example

This tool provides an example of a service support strategy roadmap based on a continual improvement case study.

Standard Operating Procedures Project Roadmap Tool

Document and prioritize projects and initiatives that will meet gaps in current SOPs.

Practical, Right-Sized DRP Case Study: Teams and Contacts

Teams and Contacts for Case Study: Practical, Right-Sized DRP

Practical, Right-Sized DRP Case Study: Maturity Scorecard

Maturity Scorecard for Case Study: Practical, Right-Sized DRP
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