Operations - Tools
Topics
DRP WorkbookRecord DRP information including document storage and contact/role information. |
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Help Desk Software: Comparative TCO CalculatorFor smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)... |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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DRP Incident Response Management ToolTrack your step-by-step incident response plan in real time. |
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BCP Pilot Project Charter TemplateEstablish scope, roles, and requirements for a BCP pilot project. |
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SOP Templates and ExamplesUse flowcharts and checklists to create effective SOP documents. |
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Systems Management Service Level AssessmentUse this tool to evaluate the present state of your infrastructure to facilitate your systems management optimization efforts. Identify current performance levels, key... |
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Systems Management Discipline Capability AssessmentEvaluate capabilities across several systems management disciplines to identify areas in need of improvement. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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DRP Maturity ScorecardAssess the maturity of your IT disaster recovery plan and identify gaps. |
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