Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Service Desk Ticket Categorization Schemes

The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Service Cost Cheat Sheet for Azure

Document cost factors by cloud service.

Cloud Cost Management Worksheet

Document your cloud cost management processes and procedures.

Cloud Cost Management Capability Assessment

Assess your organization's cloud cost management capabilities.

Business Continuity Teams and Roles Tool

Track business continuity teams, roles, responsibilities, and key vendors/suppliers.

BCP Project Roadmap Tool

Building up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.

Shift-Left Prerequisites Assessment

Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.

Shift-Left Action Plan

Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.

Self-Service Portal Checklist

Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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