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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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1
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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1
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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5
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Document cost factors by cloud service.
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Document your cloud cost management processes and procedures.
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Assess your organization's cloud cost management capabilities.
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Track business continuity teams, roles, responsibilities, and key vendors/suppliers.
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Building up business continuity capabilities is a marathon; most organizations don't have the resources to mitigate all risks immediately.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift left project.
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