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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Determine appropriate recovery time objectives based on the impact of downtime.
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Use this Stakeholder Engagement Workbook to create a prioritized list of people who are affected or can affect your project, and to determine how best to communicate with...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Use this tool to conduct and document a business impact analysis for your BCP.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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