Operations - Templates & Policies

Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Mentoring Agreement Template

Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.

DRP Recap and Results Template

Summarize and present key findings and recommendations from core DRP exercises and documents.

Organizational Learning Guide

Identify lessons learned from a crisis or crisis management plan testing exercise.

DR Test Plan Passive Testing Handbook

Identify and document all the resources necessary to support the facilitator during a passive DR test.

Availability and Reliability SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.

DR Solution Executive Presentation Template

Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.

Internal SLA Executive Summary Presentation Template

Summarize the achievements and next steps from the initial SLA project in this eye-catching template.

DRP Recovery Workflow Template

Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.

ITSM Tool Implementation Project Charter Template

Review and edit the template to suit your project requirements.
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