Operations - Templates & Policies

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

Standard Operating Procedures Workbook

Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.

Systems Management Project Charter Template

Communicate your systems management implementation initiative to stakeholders with a project charter.

Change Management Pre-Implementation Checklist

This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.

DRP BIA Scoring Context Example

Record assumptions you made in the DRP BIA to explain the results and drive business engagement and feedback.

Practical, Right-Sized BCP Case Study: Summary

Summary for Practical, Right-Sized BCP Case Study

Practical, Right-Sized DRP Case Study: Summary

Summary for Practical, Right-Sized DRP Case Study

Sample Change Management Checklist for Disaster Recovery

Use this checklist as a starting point for including DR considerations in change management.

Practical, Right-Sized DRP Case Study: Tabletop Planning Results

Tabletop Planning Results for Practical, Right-Sized DRP Case Study

Practical, Right-Sized DRP Case Study: Notification, Assessment, and Disaster Declaration Procedures

Notification, Assessment, and Disaster Declaration Procedures for Practical, Right-Sized DRP Case Study
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