Operations - Templates & Policies

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Severity Definitions and Escalation Rules Template Review severity definitions and escalation rules to determine when DR takes over from service management.
Systems Management Project Charter Template Communicate your systems management implementation initiative to stakeholders with a project charter.
Sample Change Management Checklist for Disaster Recovery Use this checklist as a starting point for including DR considerations in change management.
Incident Management Workflow Library Document your procedures to identify control points and areas of opportunity.
Practical, Right-Sized DRP Case Study: Notification, Assessment, and Disaster Declaration Procedures Notification, Assessment, and Disaster Declaration Procedures for Practical, Right-Sized DRP Case Study
Practical, Right-Sized DRP Case Study: Recovery Workflow Recovery Workflow for Practical, Right-Sized DRP Case Study
Service Desk Staffing Calculator Use this tool to help you estimate the number of resources required to support your demand over time.
Practical, Right-Sized BCP Case Study: Teams and Contacts Teams and Contacts for Practical, Right-Sized BCP Case Study
Sample Project Intake Form Addendum for Disaster Recovery This addendum can be used as a starting point for including DR considerations into project management.
Practical, Right-Sized DRP Case Study: Summary Summary for Practical, Right-Sized DRP Case Study