Operations - Templates & Policies

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Service Desk Ticket Intake Workflow Samples This template contains examples of ticket intake workflows.
Practical, Right-Sized DRP Case Study: Recovery Playbook Recovery Playbook for Practical, Right-Sized DRP Case Study
Severity Definitions and Escalation Rules Template Review severity definitions and escalation rules to determine when DR takes over from service management.
Systems Management Project Charter Template Communicate your systems management implementation initiative to stakeholders with a project charter.
Crisis Management Workflow Examples Build your own crisis management workflows using Info-Tech's examples.
Change Management Process Library This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Practical, Right-Sized DRP Case Study: Data Center Topology Diagram Data Center Topology Diagram for Practical, Right-Sized DRP Case Study
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.
Network Backup for Atlanta Data Center – Backups Example Use flowcharts and checklists to create effective SOP documents.