Operations - Templates & Policies

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Mentoring Program Guidelines Use the Mentoring Program Guidelines Template to help you document your mentoring program.
Change Management Process Library This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
Systems Management Project Charter Template Communicate your systems management implementation initiative to stakeholders with a project charter.
Standard Operating Procedures Workbook Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
Severity Definitions and Escalation Rules Template Review severity definitions and escalation rules to determine when DR takes over from service management.
Practical, Right-Sized DRP Case Study: Recovery Playbook Recovery Playbook for Practical, Right-Sized DRP Case Study
Crisis Management Workflow Examples Build your own crisis management workflows using Info-Tech's examples.
Network Backup for Atlanta Data Center – Backups Example Use flowcharts and checklists to create effective SOP documents.
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.