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This template provides a customizable standard operating procedure (SOP) for a consolidated service desk. The SOP is intended to document decisions, policies, procedures,...
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Use flowcharts and checklists to create effective SOP documents.
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Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.
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Use flowcharts and checklists to create effective SOP documents.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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The purpose of the Service Definition Process Workflow is to provide an example to help you implement a service definition process workflow of your own.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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Present initial results from your pilot BCP project and next steps for your BCP initiative.
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