Operations - Templates & Policies

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Incident and Service Management Procedures – Service Desk Example Use flowcharts and checklists to create effective SOP documents.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
BCP Pilot Results Presentation Present initial results from your pilot BCP project and next steps for your BCP initiative.
Systems Management SOP Template Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
Service Definition Checklist Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
Incident Management and Service Desk Workflows A repository of typical workflows.
Internal SLA Process Flowcharts Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
Service Desk Internal Service Level Agreement Template Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
Document Management Checklist Use flowcharts and checklists to create effective SOP documents.
Checklist SOP Template Use checklists to streamline step-by-step procedures. Checklists are ideal when writing for experienced staff who just need a reminder of what to do, not how to do it.