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Document owners, timelines, and next steps to improve your cloud cost management capabilities.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening...
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on...
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Use this worksheet in conjunction with the Customer Service Training for the Service Desk training deck. Review the definition and proficiency levels of the customer...
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Use this training deck to deliver customer service training to your IT service desk team.
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Use this template to record your chatbot conversation trees before implementing them.
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Use this template to record the roles and responsibilities of your chatbot support team.
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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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