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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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Use this policy template to define and support triage and support operations.
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The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the...
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The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...
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The data center access policy will outline the standards for regulating access to the company data center(s).
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Use flowcharts and checklists to create effective SOP documents.
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Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Define roles and responsibilities, project objectives, and key milestones.
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