Operations - Templates & Policies

BCP Executive Presentation

Present initial results and next steps for your BCP initiative.

BCP Notification, Assessment, and Disaster Declaration Plan

Create a process for notification, damage assessment, and disaster declaration procedures that integrate with your business continuity and crisis management plans.

BCP Summary

Summarize your organization's continuity capabilities and objectives in one easy-to-consume document.

Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.

Change Management Pre-Implementation Checklist

This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management process.

Change Management Post-Implementation Checklist

This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management process.

Standardize the Service Desk Task List

The Standardize the Service Desk Task List helps clients organize and track the service desk standardization project tasks as they proceed through a DIY project or a...

Standardize the Service Desk Executive Presentation

The Executive Presentation template provides an example of how to organize the process improvements outlined in the Standardize the Service Desk blueprint for an...

Workflow Library

The workflow library provides examples of typical incident management and request fulfillment workflows that make up the bulk of service support processes in many service...

Service Desk Standard Operating Procedure

The service desk standard operating procedure establishes the procedures for processing service desk tickets effectively.
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VL Methodology