Operations - Templates & Policies

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DRP Summary Template Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
Sales Process for New Clients – Sales Example Use flowcharts and checklists to create effective SOP documents.
Systems Management RFP Template Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
DRP High-Level Process Overview of Info-Tech's DRP development workflow.
DRP Vendor Evaluation Questionnaire Ask vendors to describe their DRP capabilities.
Crisis Communication Guidelines and Templates Develop a crisis communication plan and pre-planned communications.
Project Handover Template This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
Service Desk Consolidation Communications and Training Plan Template Use this template to develop a communications plan for your service desk consolidation project.
Service Desk Outsourcing RFP Template This template will allow you to create a detailed RFP for your outsourcing agreement.
Build a Business Case to Improve Change Management Quick Guide This quick guide is designed to help you build a business case to implement a change management process.