Operations - Templates & Policies

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Availability Internal Service Level Agreement Template Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
Service Catalog Internal Service Level Agreement Template Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
Service Desk Internal Service Level Agreement Template Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
DR Test Plan Passive Testing Handbook Identify and document all the resources necessary to support the facilitator during a passive DR test.
Crisis Communication Guidelines and Templates Develop a crisis communication plan and pre-planned communications.
Organizational Learning Guide Identify lessons learned from a crisis or crisis management plan testing exercise.
DRP Project Charter Template Define roles and responsibilities, project objectives, and key milestones.
Systems Management Project Charter Template Communicate your systems management implementation initiative to stakeholders with a project charter.
Systems Management RFP Template Use this template to help create a request for proposal (RFP) for a systems management solution according to your enterprise requirements.
Systems Management SOP Template Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...