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Identify lessons learned from a crisis or crisis management plan testing exercise.
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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The purpose of the Expense Process workflow is to provide an example to help you build your own workflows for non-IT services.
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Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.
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The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.
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Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.
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Summarize and present key findings and recommendations from core DRP exercises and documents.
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Identify and document all the resources necessary to support the facilitator during a passive DR test.
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