Operations - Templates & Policies

Organizational Learning Guide

Identify lessons learned from a crisis or crisis management plan testing exercise.

ITSM Tool Implementation Checklist

Identify the most common decisions you will need to make and prepare for your implementation project.

Service Desk Standard Operating Procedure QuickStart

A lightweight documentation of the service desk’s standardized processes.

Mentoring Agreement Template

Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.

DR Test Plan Passive Testing Handbook

Identify and document all the resources necessary to support the facilitator during a passive DR test.

ITSM Tool Implementation Project Charter Template

Review and edit the template to suit your project requirements.

DR Solution Executive Presentation Template

Garner executive buy-in by clearly documenting the DR solution analysis process and establish a strong business case for any investments.

DRP Recap and Results Template

Summarize and present key findings and recommendations from core DRP exercises and documents.

Availability and Reliability SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.

DRP Recovery Workflow Template

Build your own current state and desired state DRP recovery workflow based on Info-Tech's template.
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