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Use this template to address frequently asked questions employees may have during the COVID-19 pandemic.
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Use this template to document the plan for communicating anything internally to target audiences.
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Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.
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Use this checklist to ensure that you are implementing all of the IT security best practices when you are working from home or away from the office.
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Use these templates to provide key communicators with collateral to present to employees during this challenging time.
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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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Use this template to document the strategy to shift service support left.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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