Operations - Templates & Policies

Customer Journey Map

Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.

Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.

BCP Summary

Summarize your organization's continuity capabilities and objectives in one easy-to-consume document.

BCP Business Process Workflows Example

Outline business process workflows and establish steps, dependencies and alternates for BCP by building on this example.

BCP Tabletop Planning Template

Use this template to document the output of the BCP tabletop planning exercise and build a recovery workflow.

BCP Notification, Assessment, and Disaster Declaration Plan

Create a process for notification, damage assessment, and disaster declaration procedures that integrate with your business continuity and crisis management plans.

BCP Recovery Workflow Example

Use this example BCP recovery workflow to support your own planning efforts.

XMPL DRP Summary Document

See how XMPL Medical summarizes its capabilities for stakeholders.

XMPL Recovery Workflows

This document contains a set of workflows that outlines XMPL Medical's DRP at a high level.

XMPL Notification, Assessment, and Declaration Plan

This document presents XMPL Medical's high-level incident response plan.
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