|
Communicate your systems management implementation initiative to stakeholders with a project charter.
|
|
|
Define roles and responsibilities, project objectives, and key milestones.
|
|
|
Develop a crisis communication plan and pre-planned communications.
|
|
|
Identify lessons learned from a crisis or crisis management plan testing exercise.
|
|
|
Identify and document all the resources necessary to support the facilitator during a passive DR test.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
|
|
|
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
|
|
|
Set expectations for scope, resource requirements, and target dates for building the internal SLA.
|
|
