Operations - Templates & Policies

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DRP Project Charter Template Define roles and responsibilities, project objectives, and key milestones.
Crisis Communication Guidelines and Templates Develop a crisis communication plan and pre-planned communications.
Organizational Learning Guide Identify lessons learned from a crisis or crisis management plan testing exercise.
DR Test Plan Passive Testing Handbook Identify and document all the resources necessary to support the facilitator during a passive DR test.
Availability Internal Service Level Agreement Template Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
Service Catalog Internal Service Level Agreement Template Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
Service Desk Internal Service Level Agreement Template Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
Build an Internal SLA Project Charter Template Set expectations for scope, resource requirements, and target dates for building the internal SLA.
Internal SLA Process Flowcharts Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
Availability and Reliability SLA Metrics Tracking Template Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.