Operations - Templates & Policies

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Service Desk Internal Service Level Agreement Template Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
Service Definition Checklist Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
Incident Management and Service Desk Workflows A repository of typical workflows.
Incident and Service Management Procedures – Service Desk Example Use flowcharts and checklists to create effective SOP documents.
DRP Project Charter Template Define roles and responsibilities, project objectives, and key milestones.
Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Flowchart SOP Template (DRP) Flowcharts provide an at-a-glance view, ideal for disaster scenarios where pressure is high and rapid upward communication is critical. Similarly, flowcharts are also...
Employee Termination Process Checklist – IT Security Example Use flowcharts and checklists to create effective SOP documents.
Data Center Access Policy The data center access policy will outline the standards for regulating access to the company data center(s).