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Use this tool to help you estimate the number of resources required to support your demand over time.
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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Use the template to build out your proposal to transform your field technical support services.
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Review and edit the template to suit your project requirements.
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