Document and Maintain Your Disaster Recovery Plan – Phases 1-3

This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.

Storyboard: Bridge the Gap between Service Management and Disaster Recovery

DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...

Storyboard: Outsource or Repatriate the Service Desk

Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...

Develop a Business Continuity Plan – Phases 1-4

This storyboard will help you streamline and structure your BCP project.

Outsource the Service Desk – Phases 1-3

This storyboard will help you assess, strategize, and transition to an outsourced service desk.

Build an ITSM Tool Implementation Plan – Phase 1: Plan for the Implementation

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you plan your approach to the implementation project.

Adopt Lean IT to Streamline the Service Desk – Phase 2: Construct a Value Stream Map to Identify and Eliminate Waste

This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.

Build a Continual Improvement Plan for the Service Desk – Phases 1-3

This storyboard will help you design, build, and implement a continual improvement plan for the service desk.

Create a Right-Sized Disaster Recovery Plan – Phases 1-4

This storyboard will help you close the gap between your DR capabilities and service continuity requirements.

Prepare for a DRP Audit – Phase 1: Determine Current DRP Maturity

Assess your current DRP status, create a baseline maturity score, and identify specific gaps in your DRP.
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