Document and Maintain Your Disaster Recovery Plan – Phases 1-3

This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.

Storyboard: Bridge the Gap between Service Management and Disaster Recovery

DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...

Storyboard: Outsource or Repatriate the Service Desk

Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...

Build a Service Desk Consolidation Strategy – Phases 1-3

This storyboard will help you build a plan to consolidate multiple service desks into a single point of contact with an efficient structure and standardized processes and...

Build a Service Desk Consolidation Strategy – Phase 1: Develop a Shared Vision

This phase of the blueprint, Build a Service Desk Consolidation Strategy, will help you engage stakeholders to develop a vision for the project and comprehensively assess...

Develop a Business Continuity Plan – Phases 1-4

This storyboard will help you streamline and structure your BCP project.

Create a Right-Sized Disaster Recovery Plan – Phases 1-4

This storyboard will help you close the gap between your DR capabilities and service continuity requirements.

Document and Maintain Your Disaster Recovery Plan – Appendix: XMPL Case Study

This appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members.

Build an ITSM Tool Implementation Plan – Phase 1: Plan for the Implementation

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you plan your approach to the implementation project.

Enterprise Service Desk Software Vendor Landscape Storyboard

Use this vendor landscape to understand the service desk vendors in the enterprise market, evaluate the vendors and their products against your organization’s needs, and...
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