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This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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This storyboard will help you streamline and structure your BCP project.
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This storyboard will help you build a plan to consolidate multiple service desks into a single point of contact with an efficient structure and standardized processes and...
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This phase of the blueprint, implement the Lean service desk plan, will help you implement a Lean service desk and sustain its development as the maturity of the process...
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This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...
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This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.
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This storyboard will help you assess, strategize, and transition to an outsourced service desk.
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This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.
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This storyboard will help you close the gap between your DR capabilities and service continuity requirements.
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