Operations - Storyboard

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Document and Maintain Your Disaster Recovery Plan – Phases 1-3 This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.
Develop a Business Continuity Plan – Phases 1-4 This storyboard will help you streamline and structure your BCP project.
IT Service Management Selection Guide – Phases 1-2 Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
Document and Maintain Your Disaster Recovery Plan – Appendix: XMPL Case Study This appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members.
Standardize the Service Desk – Phases 1-5 A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
Build a Service Desk Consolidation Strategy – Phases 1-3 Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
Create a Right-Sized Disaster Recovery Plan – Phases 1-4 This storyboard will help you close the gap between your DR capabilities and service continuity requirements.
Storyboard: Implement Systems Management to Improve Availability and Visibility This blueprint will help you implement a systems management solution to improve availability and visibility.
Implement Crisis Management Best Practices – Phases 1-4 Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
Take a Realistic Approach to Disaster Recovery Testing Storyboard Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.

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