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This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.
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3
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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3
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Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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2
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This storyboard will help you build a plan to consolidate multiple service desks into a single point of contact with an efficient structure and standardized processes and...
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1
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This phase of the blueprint, Build a Service Desk Consolidation Strategy, will help you engage stakeholders to develop a vision for the project and comprehensively assess...
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1
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This storyboard will help you streamline and structure your BCP project.
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1
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This storyboard will help you close the gap between your DR capabilities and service continuity requirements.
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1
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This appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members.
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1
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you plan your approach to the implementation project.
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1
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Use this vendor landscape to understand the service desk vendors in the enterprise market, evaluate the vendors and their products against your organization’s needs, and...
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1
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