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This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.
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3
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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3
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Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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2
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This storyboard will help you streamline and structure your BCP project.
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1
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This storyboard will help you assess, strategize, and transition to an outsourced service desk.
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1
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you plan your approach to the implementation project.
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1
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This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.
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1
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This storyboard will help you design, build, and implement a continual improvement plan for the service desk.
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1
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This storyboard will help you close the gap between your DR capabilities and service continuity requirements.
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1
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Assess your current DRP status, create a baseline maturity score, and identify specific gaps in your DRP.
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1
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