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This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.
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3
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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3
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Often, the service desk is dismissed as a tactical function that merely needs cost optimization. Done poorly, outsourcing can drive inefficiencies that outweigh any cost...
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2
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This storyboard will help you build a swarming pilot project to reconfigure service support to align with the DevOps and Agile approach to service while minimizing risk...
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1
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This phase of the blueprint, Build a Swarming Pilot Project, will help you determine the organizational readiness for introducing swarming support.
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1
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This phase of the blueprint, Build a Swarming Pilot Project,will help you build your pilot project plan, including defining the scope and key milestones.
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1
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This phase of the blueprint, Build a Swarming Pilot Project,will help you define and build the swarming process for your pilot project, including ticket handling...
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1
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Now that basic service desk processes are built, review the performance of your existing ITSM tool, and plan for a replacement if necessary.
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1
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Assess your current DRP status, create a baseline maturity score, and identify specific gaps in your DRP.
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1
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This storyboard will help you identify business-critical analytics through business process mapping, evaluate the criticality of source/generated analytics, and adapt...
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1
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