Operations - Storyboard
Topics
Document and Maintain Your Disaster Recovery Plan – Phases 1-3This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP. |
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Develop a Business Continuity Plan – Phases 1-4This storyboard will help you streamline and structure your BCP project. |
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IT Service Management Selection Guide – Phases 1-2Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs. |
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Document and Maintain Your Disaster Recovery Plan – Appendix: XMPL Case StudyThis appendix to Document and Maintain Your Disaster Recovery Plan presents a sample DRP based on Info-Tech's engagements with our members. |
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Standardize the Service Desk – Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Build a Service Desk Consolidation Strategy – Phases 1-3Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one. |
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Create a Right-Sized Disaster Recovery Plan – Phases 1-4This storyboard will help you close the gap between your DR capabilities and service continuity requirements. |
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Storyboard: Implement Systems Management to Improve Availability and VisibilityThis blueprint will help you implement a systems management solution to improve availability and visibility. |
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Implement Crisis Management Best Practices – Phases 1-4Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability. |
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Take a Realistic Approach to Disaster Recovery Testing StoryboardEstablish a right-sized and realistic approach to DR testing that delivers durable value to your organization. |
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