Document and Maintain Your Disaster Recovery Plan – Phase 1: Streamline DRP Documentation

This phase of Document and Maintain Your Disaster Recovery Plan will help you create visual-based documentation.

Document and Maintain Your Disaster Recovery Plan – Phase 2: Select the Optimal DRP Publishing Strategy

This phase of Document and Maintain Your Disaster Recovery Plan will help you select a DRP publishing strategy.

Document and Maintain Your Disaster Recovery Plan – Phase 3: Keep Your DRP Relevant Through Maintenance Best Practices

This phase of Document and Maintain Your Disaster Recovery Plan will help you keep your DRP relevant.

Discover the Secrets of ITSM Licensing Storyboard

Use this blueprint to help you navigate the process of ITSM software contract negotiation. Use the 10 secrets of ITSM licensing to help you review your ITSM contract and...

10 Secrets for Successful Disaster Recovery in the Cloud – Storyboard

This storyboard provides you with the 10 secrets for success in cloud-based DR deployment.

Increase Support of Tier 2 and Tier 3 – Phases 1-3

This storyboard will help you increase buy-in from Tier 2 and Tier 3, shift the company culture, implement recognition and mentoring programs, and build an internal...

Increase Support of Tier 2 and Tier 3 – Phase 2: Shift the Culture

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks to increase team efficacy by reducing resistance, enabling...

Increase Support of Tier 2 and Tier 3 – Phase 3: Improve Knowledge Sharing

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you develop the building blocks of improving collaboration and knowledge sharing by...

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
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VL Methodology