This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you identify and prioritize major initiatives to streamline recovery.
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This phase of the blueprint, Focus the Continual Improvement Plan, will help you identify key areas of improvement and how to measure them, and gain support for the...
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This phase of the blueprint, Build the Continual Improvement Plan, will help you prioritize areas for improvement, and develop a comprehensive roadmap for completing the...
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This phase of the blueprint, Run the Continual Improvement Plan, will help you monitor the progress, and measure and communicate the outcome of the areas selected for...
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Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.
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This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.
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This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.
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This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you organize your approach and resources for the implementation project.
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This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you build and test your ITSM tool.
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