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Read through this mini-blueprint to learn the impact of the COVID-19 pandemic on service desk operations and the key initiatives to facilitate help desk agent work and...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Prepare to return your employees to the office. Ensure that IT takes into account the health and safety of employees while creating an efficient and sustainable working...
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This is phase 3 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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Restarting the engine of the project portfolio mid-pandemic won’t be as simple as turning a key and hitting the gas. Use this concise research to find the right path...
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Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business,...
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Prepare and position IT to support workloads in order to streamline office reintegration. This may include leveraging pre-existing solutions in different ways and...
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