Operations - Storyboard

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Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Build an ITSM Tool Implementation Plan – Phases 1-3 An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phases 1-3 Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 2: Establish a Sustainable Documentation Process This phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation.
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.
Responsibly Resume IT Operations in the Office – Phase 2: Repatriate People to the Office Prepare to return your employees to the office. Ensure that IT takes into account the health and safety of employees while creating an efficient and sustainable working...
Document and Maintain Your Disaster Recovery Plan – Phase 2: Select the Optimal DRP Publishing Strategy This phase of Document and Maintain Your Disaster Recovery Plan will help you select a DRP publishing strategy.
Document and Maintain Your Disaster Recovery Plan – Phase 3: Keep Your DRP Relevant Through Maintenance Best Practices This phase of Document and Maintain Your Disaster Recovery Plan will help you keep your DRP relevant.
10 Secrets for Successful Disaster Recovery in the Cloud – Storyboard This storyboard provides you with the 10 secrets for success in cloud-based DR deployment.
Improve Service Desk Ticket Intake – Phases 1-3 This storyboard will help you identify opportunities to provide quality and consistent customer service.

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