Create a Right-Sized Disaster Recovery Plan – Phase 4: Complete, Extend, and Maintain Your DRP

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you identify and prioritize major initiatives to streamline recovery.

Build a Continual Improvement Plan for the Service Desk – Phase 1: Focus the Continual Improvement Plan

This phase of the blueprint, Focus the Continual Improvement Plan, will help you identify key areas of improvement and how to measure them, and gain support for the...

Build a Continual Improvement Plan for the Service Desk – Phase 2: Build the Continual Improvement Plan

This phase of the blueprint, Build the Continual Improvement Plan, will help you prioritize areas for improvement, and develop a comprehensive roadmap for completing the...

Build a Continual Improvement Plan for the Service Desk – Phase 3: Run the Continual Improvement Plan

This phase of the blueprint, Run the Continual Improvement Plan, will help you monitor the progress, and measure and communicate the outcome of the areas selected for...

Adopt Lean IT to Streamline the Service Desk – Phases 1-3

Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Adopt Lean IT to Streamline the Service Desk – Phase 3: Implement the Lean Service Desk Plan

This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.

Build an ITSM Tool Implementation Plan – Phases 1-4

This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.

Build an ITSM Tool Implementation Plan – Phase 2: Organize the Approach and Resources

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you organize your approach and resources for the implementation project.

Build an ITSM Tool Implementation Plan – Phase 3: Design, Build, and Test the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you build and test your ITSM tool.
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