Reinforce End-User Security Awareness During Your COVID-19 Response Storyboard

Augment your security and training program with considerations for remote users during the COVID-19 pandemic.

Develop a COVID-19 Pandemic Response Plan Storyboard

COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.

COVID-19: Don’t Panic – Prepare

IT must take the lead to prepare for the potential risks and impact of the recent outbreak of COVID-19, a strand of coronoavirus.

Build a Service Support Strategy – Phases 1-3

This storyboard will help you articulate a clear service support strategy that aligns with business objectives.

Build a Service Support Strategy – Phase 1: Design Target State

This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.

Build a Service Support Strategy – Phase 2: Assess Current State

This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...

Build a Service Support Strategy – Phase 3: Develop Recommendations

This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with...

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.

Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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