Outsource the Service Desk – Phases 1-3

This storyboard will help you assess, strategize, and transition to an outsourced service desk.

Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility

This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.

Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP

This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...

Outsource the Service Desk – Phase 3: Execute and Manage the Transition

This phase of the blueprint, implement the Lean service desk plan, will help you implement a Lean service desk and sustain its development as the maturity of the process...

Optimize the DRP for Business-Critical Analytics – Phases 1-3

This storyboard will help you identify business-critical analytics through business process mapping, evaluate the criticality of source/generated analytics, and adapt...

Build a Service Desk Consolidation Strategy – Phases 1-3

This storyboard will help you build a plan to consolidate multiple service desks into a single point of contact with an efficient structure and standardized processes and...

Build a Service Desk Consolidation Strategy – Phase 1: Develop a Shared Vision

This phase of the blueprint, Build a Service Desk Consolidation Strategy, will help you engage stakeholders to develop a vision for the project and comprehensively assess...

Build a Service Desk Consolidation Strategy – Phase 3: Plan the Transition

This phase of the blueprint, Build a Service Desk Consolidation Strategy, will help you develop a detailed project roadmap and communication plan.

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Standardize the Service Desk – Phase 1: Lay Service Desk Foundations

This phase will help you identify your service desk challenges and strengths, review service support best practices, determine your operations metrics and identify ticket...
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VL Methodology