Standardize the Service Desk – Phase 3: Design Request Fulfilment Processes

Leverage this phase for better understanding of request fulfillment process including service request workflows, proceeding with better knowledge management and...

Standardize the Service Desk – Phase 4: Plan the Implementation of the Service Desk

Now that basic service desk processes are discussed, this phase will help you establish a clear service desk roadmap for each task, define timeline and ownership, and...

Take Control of Cloud Costs on Microsoft Azure – Phases 1-4

Develop processes, procedures, and policies to effectively manage cloud costs.

Create a Right-Sized Disaster Recovery Plan – Phase 2: Conduct a BIA to Determine Acceptable RTOs and RPOs

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.

Create a Right-Sized Disaster Recovery Plan – Phase 3: Identify and Address Gaps in the Recovery Workflow

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you outline a recovery workflow and address risks and gaps.

Create a Right-Sized Disaster Recovery Plan – Phase 4: Complete, Extend, and Maintain Your DRP

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you identify and prioritize major initiatives to streamline recovery.

Take Control of Cloud Costs on AWS – Phases 1-4

Develop processes, procedures, and policies to effectively manage cloud costs.

Implement Crisis Management Best Practices – Phases 1-4

Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.

Optimize the Service Desk With a Shift-Left Strategy – Phases 1-3

This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.

Optimize the Service Desk With a Shift-Left Strategy – Phase 1: Prepare to Shift Left

This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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