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Learn how to set up a customer feedback program for your service desks.
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This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...
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