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Leverage this phase for better understanding of request fulfillment process including service request workflows, proceeding with better knowledge management and...
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Now that basic service desk processes are discussed, this phase will help you establish a clear service desk roadmap for each task, define timeline and ownership, and...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.
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This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you outline a recovery workflow and address risks and gaps.
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This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you identify and prioritize major initiatives to streamline recovery.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
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