Operations - Storyboard

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Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.
Extend the Service Desk to the Enterprise – Phases 1-3 This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.
Extend the Service Desk to the Enterprise – Phase 2: Design the Service This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you build an operating model for the new service desk and design the services it will...
Storyboard: Implement Systems Management to Improve Availability and Visibility This blueprint will help you implement a systems management solution to improve availability and visibility.
Analyze Your Service Desk Ticket Data – Phases 1-3 Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
Implement Crisis Management Best Practices – Phases 1-4 Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
Reduce Costly Downtime Through DR Testing Storyboard Improve the accuracy of your DRP and your team’s ability to efficiently execute recovery procedures through regular DR testing.
Select the Optimal Disaster Recovery Deployment Model – Phases 1-3 This blueprint will help you efficiently eliminate models that are not suited for your organization to narrow the scope of your search, compare the total cost of...
Select the Optimal Disaster Recovery Deployment Model – Phase 1: Target Relevant DR Options for Your Organization This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you identify relevant DR options for your organization.
Select the Optimal Disaster Recovery Deployment Model – Phase 2: Conduct a Comprehensive Analysis and Vet the DR Vendors This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you explore in detail DR deployment models and conduct a TCO comparison among...

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