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Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Build an ITSM Tool Implementation Plan – Phases 1-3 An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phases 1-3 Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Build a Service Support Strategy – Phase 1: Design Target State This phase of the blueprint Build a Service Support Strategy will help you review service support trends and identify relevant organizational goals.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
Document and Maintain Your Disaster Recovery Plan – Phase 1: Streamline DRP Documentation This phase of Document and Maintain Your Disaster Recovery Plan will help you create visual-based documentation.

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