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This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.
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Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...
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