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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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It’s time for leaders to leap into action. Plan the organization's response during the critical first days of the crisis.
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.
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Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.
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This blueprint will help you efficiently eliminate models that are not suited for your organization to narrow the scope of your search, compare the total cost of...
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