Operations - Solution Sets

Document and Maintain Your Disaster Recovery Plan

The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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Master Contract Review and Negotiation for Software Agreements

Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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Negotiate SaaS Agreements That Are Built to Last

Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
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Build a Service Desk Consolidation Strategy

Organizations that have acquired more than one service desk through mergers or natural growth are likely to struggle with a lack of agility, high operating costs, and low...
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Optimize the DRP for Business-Critical Analytics

Analytics presents difficult challenges for DR planning. Source data continues to grow, increasing backup and restore costs, and the criticality of analytics is often not...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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Build an ITSM Tool Implementation Plan

Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
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Adopt Lean IT to Streamline the Service Desk

Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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Build a Continual Improvement Plan for the Service Desk

Even mature service desks must contend with changing business priorities to sustain operational excellence over time. Build a continual improvement plan for the service...
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