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The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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3
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Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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3
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Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
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1
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Organizations that have acquired more than one service desk through mergers or natural growth are likely to struggle with a lack of agility, high operating costs, and low...
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2
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Analytics presents difficult challenges for DR planning. Source data continues to grow, increasing backup and restore costs, and the criticality of analytics is often not...
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2
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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7
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In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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2
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Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
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4
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Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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5
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Even mature service desks must contend with changing business priorities to sustain operational excellence over time. Build a continual improvement plan for the service...
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1
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